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What It Means
  • Building true partnerships with customers and vendors to establish a path of mutual success.
  • Understanding and, without fail, meeting our customers’ needs at all times.
  • Working toward our objective to be the most respected and appreciated supplier to our markets.

At Transpro, delivering superior customer service means going the extra mile – literally and figuratively. This commitment was demonstrated one warm Friday morning in our Orlando, Florida office, when a customer called with an order for two very large radiator cores. It was not an unusual order – except for the fact that the cores were needed on a small island in the Bahamas the very next day. The customer needed them for generators that were being used to support a weekend yacht race. A Transpro team that ultimately involved 30 associates kicked into high gear. The units were built in our Dallas plant that day, air freighted to Miami that night and delivered to the island on a chartered flight early Saturday morning. Two huge cores … thirty associates … 1,800 miles … and one very satisfied customer.